Síntomas.App se preocupa por la privacidad y seguridad de los datos y está comprometida con prácticas de información justas y con la protección de la privacidad.
Esta Política de Privacidad explica la forma en que Síntomas.App. (en adelante – Síntomas.App”, “nosotros”, “nos” o “nuestro”) recopila, almacena, utiliza y/o divulga (colectivamente “procesamos”) información recopilada del sitio web de Síntomas.App (el “Sitio web”), así como también podrás controlar tu información.
Esta Política de Privacidad se aplica al Sitio Web y a los servicios disponibles a través del Sitio Web (los “Servicios”).
A menos que el contexto requiera lo contrario o a menos que se defina expresamente lo contrario en este documento, los términos definidos en los Términos de uso tendrán los mismos significados siempre que se utilicen en esta Política de privacidad. Los Usuarios del Sitio web o de los Servicios (incluidos los visitantes y usuarios registrados (el "Usuario registrado") del Sitio web) se denominan colectivamente a continuación como "Usuarios", "usted", "su" o "suyo". Cualquier referencia en esta Política de privacidad que se haga a los Usuarios también es una referencia a los Usuarios principales a menos que se indique lo contrario.
Su uso del sitio web se rige por esta Política de privacidad y los Términos de uso (los “Términos”).
Al utilizar el Sitio web, usted manifiesta su aceptación de esta Política de privacidad y Términos de uso. También acepta, reconoce y/o declara que ha revisado esta Política de privacidad; comprende sus derechos y cómo Síntomas.App puede usar y divulgar información personal que lo identifique a usted (y al Usuario principal, si corresponde) según el RGPD u otras leyes y regulaciones aplicables; y da su consentimiento para que Síntomas.App use y divulgue información de identificación personal y otra información sobre usted (y el Usuario principal) como se describe en esta Política de privacidad. Puede revocar su consentimiento por escrito en cualquier momento.
Si no está de acuerdo con esta Política de privacidad, no utilice el Sitio web y/o los Servicios.
Recopilación de información
Podemos recopilar los siguientes tipos de información (colectivamente, la “Información”) cuando usted accede, visita, solicita, adquiere, recibe, obtiene, usa o de otra manera utiliza (“usa”) el Sitio web y/o los Servicios:
Información recopilada automáticamente
Realizamos un seguimiento y recopilamos automáticamente las siguientes categorías de información cuando visita y/o interactúa de alguna manera con el sitio web: (1) direcciones IP; (2) servidores de dominio; (3) tipos de computadoras que acceden al sitio web; (4) tipos de navegadores web utilizados para acceder al sitio web; (5) fuente de referencia que puede haberlo enviado al sitio web; y (6) otra información asociada con la interacción de su navegador y el sitio web (colectivamente, los "Datos de tráfico"). Algunas de las herramientas que utilizamos para recopilar automáticamente información sobre usted pueden incluir:
Cookies. Las “cookies” son pequeños archivos informáticos que se transfieren al disco duro de su computadora y que contienen información como el ID de usuario, las preferencias de usuario, listas de páginas visitadas y actividades realizadas mientras navega por el Sitio Web. Generalmente, utilizamos “cookies” para personalizar su experiencia en nuestro Sitio Web y para almacenar su contraseña de modo que no tenga que volver a ingresarla cada vez que visite el Sitio Web. A su elección, costo y responsabilidad, puede bloquear las cookies o eliminarlas de su disco duro. Sin embargo, al deshabilitar las cookies, es posible que no tenga acceso a todo el conjunto de funciones del Sitio Web.
Google Analytics. El sitio web envía información agregada y no personal a Google Analytics con el fin de proporcionarnos la capacidad de realizar análisis técnicos y estadísticos sobre el rendimiento del sitio web. Para obtener más información sobre cómo Google Analytics respalda el sitio web y utiliza la información enviada desde el sitio web, revise la política de privacidad de Google disponible en https://policies.google.com/technologies/partner-sites.
Información que usted nos proporciona
The information that you provide in each case will vary. In some cases, you may be able to provide Personal Information via email or free text boxes, such as when contacting the Síntomas.App to request further information.
We may ask you to create a username and password that should only be known to you. When providing information, please provide only relevant information and do not provide unnecessary sensitive information, such as Social Security numbers, or other sensitive personal, medical or financial data unless required for delivery of the Services. The User is not required to provide, submit or share any personally identifiable information and/or direct identifiers of the User in order to use the Website and/or the Services and/or the Data (including, without limitation, the AI-generated report and/or the Second opinion), except for the information required for creating an account on the Website. Additionally, individually identifiable health information shall not be uploaded, shared and/or provided to the Síntomas.App and/or the Medical Expert, any and all direct identifiers of the User, such as name, address, or any other details that could identify an individual, should be removed before such information submitted to the Website and/or sharing with the Expert.
Information you provide to us includes, without limitation the following:
Personal Information
You are not obligated to create an account on the Website in order to access or use the Website and/or the Data. However, some Services are only available to the Users who are eligible to and have created an account on the Website and/or have subscribed to the Services (the “Registered Users”).
The Síntomas.App requires the Registered Users and/or Users requesting the Second opinion as defined in theTerms of Use to provide the Síntomas.App with certain information that personally identifies you, including but not limited to your email address (the “Personal Information”).
Personal Information includes the following categories of information: (1) Contact Data (such as your e-mail address, the Síntomas.App account password); (2) Demographic Data (such as your gender, age, your date of birth); (4) Medical Data (such as any medical information you choose to share with us).
We will collect your Personal Information only if you voluntarily submit such information to us. You can always refuse to supply such personal identification information, except that it may prevent you from engaging in certain Website-related activities, including but not limited to requesting and/or receiving the Services.
Use of collected Information
We may collect and use your personal information for the following purposes:
To provide, analyze and improve the Services. We may request Personal Information that is necessary for us to provide the AI-generated report, the Second opinion and/or other Services we offer.
To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.
Processing and completing transactions, including verifying payments, and sending you related information, including purchase confirmations and invoices and important notices.
To improve the Website. We may use feedback you provide to improve the Services and the Website.
To conduct research using your Information, which may be subject to your separate written authorization.
To prevent potentially prohibited or illegal uses and/or activities on and through the Website and otherwise in accordance with the Terms of Use.
To send you information about additional services from us or on behalf of our affiliates.
To contact you when necessary, including to remind you of upcoming or follow-up appointments, and in conjunction with your use of certain Interactive Tools and/or Services.
Increasing the number of users who use Website and Services through marketing and advertising.
Sending commercial communications, in line with your communication preferences, about products and services, features, newsletters, offers, promotions, and events.
Carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us, including for billing and collection.
Providing information to regulatory bodies when legally required, and only as outlined in this Privacy Policy.
We may use the Information to customize and tailor your experience on the Website, in emails and in other communications, displaying content that we think you might be interested in and according to your preferences.
Sharing of Information
We share certain categories of Information we collect in the ways described below and in this Privacy Policy:
Authorized third-party vendors and service providers. We may share the Information with third-party vendors and service providers that help us with specialized services, including billing, payment processing, customer service, email deployment, business analytics, marketing (including but not limited to advertising, attribution, deep-linking, direct mail, mobile marketing, optimization and retargeting) advertising, performance monitoring, hosting, and data processing. These third-party vendors and service providers may not use the Information for purposes other than those related to the services they are providing to us.
Public Information
Any information that you may reveal in a review posting or other online discussion or forum is intentionally open to the public and is not in any way private. You should think carefully before disclosing any personally identifiable information in any public forum. What you have written may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.
Third-party Websites and social media
This Privacy Policy is only applicable to the Website, and not to any websites that you may be able to access from the Website or any other website (the “third-party websites”), each of which may have data collection, storage, and use practices and policies that may differ materially from this Privacy Policy. Some websites may have the look and feel of the Website. Please be aware that you may be on a different site and that this Privacy Policy only covers the Website. Should you decide to visit one of these third-party websites, we suggest that you read their privacy policy.
The Síntomas.App does not share your personal information with these websites and is not responsible for their privacy practices.
International Users
We maintain and process the Information in the Estados Unidos of America and in accordance with the laws of the Estados Unidos, which may not provide the same level of protection as the laws in your jurisdiction. By using the Services and providing us with information, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction and, to the extent you are a resident of a country other than the Estados Unidos, that you consent to the transfer of such data to the Estados Unidos for processing by us in accordance with this Privacy Policy.
Your GDPR rightsSolely to the extent applicable to us, if you are subject to General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, or “GDPR”) the GDPR, you may have certain rights and protections about the collection, sharing, and use of your Personal Information (or “Personal Data” as defined under the GDPR) including as follows:
Solely to the extent applicable to us, if you are subject to General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, or “GDPR”) the GDPR, you may have certain rights and protections about the collection, sharing, and use of your Personal Information (or “Personal Data” as defined under the GDPR) including as follows:
Right to Access Your Personal Data: You can ask us for a copy of the Personal Data we have about you.
Right to Rectification/Correction: You can also ask us to change, correct, or update your Personal Data in certain cases, especially if it is inaccurate.
Right to Erasure/Right to be Forgotten: You can ask us to stop using or erase all or some of your Personal Data (if we have no legal right to keep using it).
Right to Data Portability: You can ask us for a copy of the Personal Data you provided to us in a commonly used and machine-readable format.
Right to Object or Restrict Processing: You can object to or ask us to restrict processing under certain circumstances.
For the purposes of this Acknowledgment, the Síntomas.App operates as a data processor
Updates and Changes to Privacy Policy
We reserve the right, at any time, to add to, change, update, or modify this Privacy Policy, so please review it frequently. The updated version will be posted on the Website with an indication of an updated “Revised date” and the updated version will be effective upon posting to the Website unless otherwise specified.
We will also notify you of any changes to this Privacy Policy by posting a respective notice on the Website and by e-mailing you, along with a link to the modified policy so that you can review it if we believe that the changes made to it are material. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
If you do not agree to this Privacy Policy partially or in full, your sole remedy is to discontinue your use of the Website and the Services and request deletion or delete your account on the Website (if any) immediately. Your continued use of the Website and/or the Services after the effective date of any such changes shall constitute your affirmative acknowledgment of the Privacy Policy, the modification, and agreement to abide and be bound by this Privacy Policy, as amended.
In all cases, use of the information we collect is subject to the Privacy Policy in effect at the time such information is collected.
Contact us
If you have any questions about this Privacy Policy, the practices of the Website, or your dealings with this Website and/or Services available through this Website, or if you wish to exercise any of the rights described above or to submit a complaint regarding this Privacy Policy, contact using the information located in the contact us page.
